Ceredigion Association of Voluntary Organisations

Dealing with difficult conversations

Skills and techniques for establishing boundaries and managing conflict

23 January 2020, Carmarthen – Delivered through the medium of English


To equip you with the skills and techniques needed to deal with difficult conversations.


Do you struggle with difficult conversations as part of your job? Whether you’re a support worker or interacting with members of the public employees and volunteers in the third sector are often confronted with conflict as part of their day-to-day role.

To equip you with the skills and techniques needed to deal with difficult conversations and manage conflict WCVA is running a one-day course for the third sector. The course will:

  • help you identify and reflect on your own behaviours
  • look at issues around safeguarding
  • get an understanding of assertiveness
  • provide techniques for dealing with conflict situations in a non-threatening way

Learning outcomes

By the end of the course you will be able to:

  • recognise your own behaviours and how you react in varying situations
  • understand how to be assertive and manage boundaries
  • use techniques for dealing with difficult conversations

Who this course is for

Anyone needing to deal with people on a one-to-one and small group basis e.g. support workers, frontline workers, volunteers.

For more information please click here