BT announced today that they will launch BT Home Essentials in June. This will be a market leading social tariff connecting those on low income with affordable fibre broadband and calls. The new low cost tariff comes as BT research reveals that since the pandemic almost three quarters (74%) of Brits would not find it easy to improve their financial situation without connectivity,¹ and the majority (79%) of financially vulnerable people rely on broadband connectivity to manage household finances.²  

Available to those on Universal Credit and a range of other means-tested benefits*, BT Home Essentials is intended to meet the demands of the modern home, providing futureproof fibre connectivity at a time when online resources have never been more important. BT research has found that three times as many people say they could not go without broadband (67%) versus public transport (20%).¹

BT Home Essentials is a separate and improved social tariff compared to BT’s initial version, BT Basic, which was launched in 2008. Home Essentials provides an average of 36 Mbps download speeds and 700 minutes of calls for £15 a month, around half the price of a standard fibre and calls package. Alternatively, eligible customers can also opt for average speeds of 67 Mbps and unlimited calls for £20 per month. The lowest price equivalent standard BT broadband package costs £32.99 a month, with an additional £15 for our unlimited calls plan – this means BT Home Essentials customers choosing the £20 option can save over £330 a year.4

We will continue to work closely with the Welsh Government to support families, as we have done through BT’s ‘Lockdown Learning’. Across the UK, we have provided connectivity to over 175,000 families, to help children to continue learning from home. BT Home Essentials will provide an on-going affordable option for families to receive fast broadband for the whole household.

Further Information:

*BT Home Essentials is only for eligible customers which includes those on Universal Credit and people receiving Pension Credit, Jobseeker’s Allowance, Income Support, and Employment and Support Allowance

¹ Based on a survey interviewing a nationally representative sample of c.2,000 GB adults – April 2021

² Based on an online survey among mobile and broadband owners whose household receive a benefit or tax credit. Research conducted in March 2021 among 904 respondents

³ Based on standard pricing for BT’s equivalent broadband (Fibre Essential) and call plan packages on offer on 29 April 2021 for £27.99, with £7 for calls versus £15 for BT Home Essentials

4 Based on standard pricing for BT’s equivalent broadband (Fibre 2) and call plan packages on offer on 29 April 2021 for £32.99, with £15 for unlimited calls versus £20 for BT Home Essentials

Average speeds are based on speed available to at least 50% of customers at peak time (8-10pm). Actual speed will be dependent on location, phone line, home wiring, wi-fi connection and time of day. Customers can check their estimated speeds at BT.com/speed.

Launched in 2008, BT’s social tariff (BT Basic) is only available to those on the means tested benefits mentioned above, plus those on Universal Credit who receive zero income. The extended eligibility of BT Home Essentials means people on Universal Credit who also earn money can also take advantage.