Nid oes cyfieithiad Cymraeg o’r swydd hon ar gael

Contract:   Permanent

Hours:         Full-time (35 hours)

Salary:         £17,290 – £18,053 (dependent on experience)

Location:    Office base is in Cardigan and our service covers the county of Ceredigion.  The role is currently home-based due to Covid-19 measures. 

Citizens Advice offers confidential advice online, over the phone and in person, for free. We give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.  We help with everything from money issues to problems at work, housing to consumer rights.

We are looking to recruit an enthusiastic and motivated individual with a ‘can do/will do’ attitude who has good administration skills, is well organized and is a team player.  This role is partly based within the Debt Team giving administrative support to caseworkers and will also provide a ‘front of house’ welcome to telephone callers, dealing with their calls professionally and sensitively and quickly identifying who can give the support they need.

The successful candidate will have experience in office administration, good written and verbal communication skills, comprehensive IT skills and a confident and sensitive telephone manner. 

Training in all aspects of the role will be given to the right candidate. 

Applications from outside of Ceredigion will be considered.

To join us in making advice accessible to everyone, please request an application pack by email to: or download from our website at

Applications by completed application form only.  CVs will not be read.  Please contact us if you need the information in a different format than the one supplied by email.

Closing Date:     12.00 midday on Thursday, 9 December 2021

Interviews:          Thursday, 16 December 2021 (remote)